Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. By using this website, you agree to this policy.
1. Information We Collect
We collect information in two ways:
- Information You Provide When you fill out a form, call, text, email us, or book a service, we may collect:
- Full name
- Email address
- Phone number
- Address
- Service details or requests
- Automatically Collected Data We use tracking tools and cookies to collect:
- IP address
- Device type
- Browser type
- Pages visited
- Time on site and interactions
2. Tracking Technologies & Advertising
We use third-party tools to understand user behavior and improve marketing performance. These may include Google Analytics, Google Ads, Meta (Facebook and Instagram Ads), and other remarketing platforms. These tools use cookies, pixels, and scripts to:
- Measure ad performance
- Track conversions
- Build remarketing audiences
3. Call Tracking & Communication Monitoring
We may use call tracking systems to record or log phone calls, attribute calls to marketing channels, and improve customer service. By calling us, you acknowledge that calls may be recorded or monitored for quality and training purposes.
4. How We Use Your Information
We use your data to:
- Respond to inquiries and provide services
- Schedule appointments
- Improve marketing and website performance
- Analyze lead sources and campaign effectiveness
- Maintain internal records
- Comply with legal obligations
We do not sell your personal information.
5. CRM & Data Storage
Your information may be stored in secure systems such as Customer Relationship Management (CRM) platforms, email marketing systems, and call tracking software to help us manage leads and service delivery.
6. Sharing Your Information
We may share your data with service providers (hosting, CRM, analytics, advertising platforms), contractors supporting service delivery, or legal authorities if required. All third parties are required to keep your data secure and confidential.
7. Data Retention
We retain personal data only as long as necessary for service delivery, legal compliance, and business reporting. When data is no longer required, it is deleted or anonymized.
8. Your Rights
You have the right to request access to your personal data, request correction or deletion, withdraw consent, or opt out of communications. To make a request, contact us through our website.
9. Cookies
We use cookies to improve functionality, track behavior, and support advertising. You can disable cookies in your browser settings, though some features may not function properly as a result.
10. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is fully secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
12. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be posted on this page.
13. Contact
If you have questions about this policy, please contact us through the website.